Shipping policy

Shipping Policy

We aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below for details.

1. Order Processing Time

• All orders are processed within 1–2 business days after receiving your confirmation and payment.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Duration

• Local Deliveries: Estimated delivery time is 3–5 business days.

Please note that delivery times may vary due to weather conditions, public holidays, or customs delays.

3. Delivery Issues

• We are not responsible for shipping delays caused by courier services.
• In case of a wrong address entry or unclaimed package, additional shipping fees may apply for reshipment.

4. Damaged or Missing Items

• If you receive a damaged package or missing item, please contact us within 24–48 hours of delivery with photo evidence.
• We will investigate and arrange a replacement or refund if applicable.